Use this type of comment only if you still have not received funds from the exchanger , and the due time has passed.
By this necessarily provide your metabolism ( the application) - this will help administrator rather solve the problem.
If you just do not like the service and you want to write about it - select the type of withdrawal Comment

Ужасная поддержка! писал им в чат, хотел договориться о цене и в течение ЧАСА никто так и не ответил.!